Microsoft Overhauls Sales Strategy, Replaces Roles with AI Engineers Amid 9,000 Job Cuts

Microsoft has announced a significant shift in its sales strategy, embracing an AI-first approach that will see a reduction of 9,000 jobs worldwide. This strategic pivot is part of the tech giant's broader initiative to integrate artificial intelligence more deeply into its operations, aiming to enhance efficiency and streamline processes. The company is focusing on leveraging AI to better understand customer needs and deliver personalized solutions, setting a new standard in the tech industry. In place of traditional sales roles, Microsoft plans to deploy tech-savvy engineers who possess a strong understanding of AI technologies. These engineers will be tasked with not only selling products but also demonstrating the capabilities of AI-driven solutions to potential clients. By adopting this model, Microsoft hopes to foster more meaningful interactions with customers, aligning their offerings more closely with client needs in an increasingly digital world. This transformation underscores Microsoft's commitment to innovation, as it seeks to maintain its competitive edge in a rapidly evolving market. While the job cuts are significant, the company is investing in reskilling opportunities for affected employees, aiming to redeploy talent within the organization where possible. As Microsoft navigates this transition, the industry will be closely watching its impact on sales performance and customer satisfaction.

— Authored by Next24 Live