Zoom expands cloud-based phone service in India, debuts AI-powered Contact Center

Zoom is making significant strides in India by expanding its cloud-based phone service, Zoom Phone, and introducing an AI-powered Contact Center. This strategic move aims to enhance the communication infrastructure for businesses, offering them an integrated solution that combines traditional phone services with advanced AI capabilities. By doing so, Zoom is positioning itself as a key player in the rapidly evolving enterprise communication sector in India. The newly launched AI-powered Contact Center promises to revolutionize customer service experiences by enabling businesses to manage interactions more efficiently. With features such as intelligent call routing and real-time analytics, companies can now provide more personalized and prompt responses to their customers. This development is expected to benefit a wide range of industries, from retail to financial services, looking to streamline their customer engagement processes. For enterprise clients, the integration of the Contact Center with Zoom Phone offers a more unified communication experience. This seamless integration allows businesses to manage calls and customer interactions from a single platform, reducing complexity and improving operational efficiency. As Zoom continues to innovate, its expanded offerings in India are likely to set new standards in how businesses communicate both internally and with their customers.

— Authored by Next24 Live